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This page sets out the legal basis on which 7games operates accounts for eligible regions in Bangladesh. Access and use of the platform depends on your local law — read these terms before you open or continue using your account.
7games makes its platform — including sports markets, live casino tables and slot categories — available only to account holders in regions where access is permitted under local law. We do not confirm or guarantee that use is lawful in every jurisdiction. It is your responsibility to check whether using 7games is allowed where you are located. If local law in Bangladesh or your eligible region does not permit online wagering, this platform is not available to you. When you fund your account through Nagad or Upay, you confirm that those funds are yours and that their use on this platform complies with applicable financial and gaming regulations. Transaction records are retained within your account history and may be reviewed at any time after login. We do not share transaction detail with third parties except where required by a lawful request from a relevant authority. These terms apply to every part of the 7games platform — the sportsbook, casino lobby, crash games and live tables — not just one category. If a section of these terms conflicts with an in-game rule displayed by a studio title, these platform terms take precedence. Updates to this policy are effective immediately upon publication and the current version is always the one displayed here.
Nagad transactions are subject to these terms and local financial regulations.
Upay wallet transfers follow the same account-scope rules set out in this policy.
bKash deposit and withdrawal activity falls within the transaction-record retention scope.
Rocket payments are recorded in your account history and governed by this framework.
Not every element you encounter on 7games falls under this single policy document. Understanding the boundaries helps you know where to direct questions and what rules apply to each part of your experience.
Login, registration, account verification and wallet management all fall within this policy. Rules for these steps are set by 7games and apply to all eligible account holders regardless of which device they use to access the platform.
Deposits and withdrawals made through Nagad, Upay, bKash or Rocket are within scope. The policy covers record retention and dispute handling for these transactions. Processing rules specific to each payment provider are set by that provider, not by 7games.
Sports odds, casino game rules, crash game mechanics and live table procedures displayed on 7games are covered by this policy. Where a studio such as Spadegaming or PG Soft sets its own game rules, those apply within the game session itself.
External websites, payment provider portals and studio-side systems linked from or integrated into 7games are outside the scope of this policy. We hold no responsibility for data practices, service availability or terms set by those third parties.
As an account holder, you have specific actions available to you under this policy. Your transaction history — including every Nagad, Upay and bKash movement on the account — is visible inside your account dashboard after login. You do not need to contact support to view it. If you believe a record is incorrect, you can raise a correction request directly with our support team and we will review the relevant transaction data within the scope of our records. You may also request a copy of the account data we hold, update personal details such as your registered contact information, or ask a question about how this policy applies to your specific situation. These requests are handled through the support routes listed on this page. For account security matters — such as a concern about unauthorised activity — contact support immediately and our team will follow the account-security procedure set out in our operational guidelines. All policy queries are handled in the order received.
Log into your account and open the transaction history section. Every deposit and withdrawal is listed there with date, amount and payment method. No support request is needed to view this data.
To update registered contact information or correct a detail on your account, send a request through our live chat or email support channel. Our team will confirm the change once identity is verified using the steps shown in your account.
If any part of this policy is unclear or you want to know how it applies to your account, contact support with your account reference. We will respond with a specific answer rather than a generic reply.
For urgent matters such as suspected unauthorised access, use the live chat route for the fastest response. For non-urgent policy or data queries, email support works well and keeps a written record for both sides.
Policy queries, account corrections and data requests all have a clear route to our support team. Use the channel that fits the urgency of your question — live chat for time-sensitive matters, email for requests where a written record is useful.
Open the chat icon from any page on 7games after login. This is the fastest route for account-security concerns, transaction disputes or urgent policy questions. Our team responds in the order received.
Send policy queries, correction requests or data questions to our support email address shown on the Contact page. Include your account reference number so the team can locate your records without delay.
Many policy actions — viewing transaction history, checking account status, reviewing current terms — require no support contact at all. Log in and navigate to the relevant section; the current state of each item is shown there.
Account data collected by 7games is used to operate the platform and fulfil the obligations described in this policy. We do not sell account data to third parties and we do not share it beyond what a lawful request requires.
Transaction records, account activity logs and registration data are retained for the period required by applicable obligations. After that period, data is removed from active systems. You can ask about the retention period for your account through email support at any time.
7games uses cookies to maintain your login session and to understand how the platform is used. You can manage cookie preferences through your browser settings. Disabling session cookies may affect how pages load on your device.
Access to your account is protected by the login credentials you set. If you suspect unauthorised activity, change your password immediately using the account settings page and then contact live chat. We follow a documented procedure for investigating security reports.
When this policy changes, the updated version is published here immediately. Continuing to use the account after an update means you have accepted the revised terms. If you disagree with a change, contact support before your next session to discuss your options.
These questions cover the policy topics we hear about most from account holders in Bangladesh. If your question is not here, use the live chat or email route listed above.
Access to 7games depends on your local law and the eligible region rules that apply to your account. We do not confirm legality for every individual situation. Check whether online wagering is permitted in your jurisdiction before using the platform. We are not able to provide legal advice.
Log into your 7games account and open the transaction history section from your dashboard. Every Nagad and Upay deposit, along with bKash and Rocket movements, is listed there with the date and amount. No support request is needed to view this record.
Yes. Contact support through live chat or email with your account reference and the detail you need corrected. Our team will verify your identity using the steps shown in your account settings and then apply the correction. Changes take effect once confirmed by the team.
We hold registration information, transaction records and account activity logs. This data is used to operate the account and meet applicable obligations. You can request a summary of what we hold by contacting email support with your account reference. We do not sell this data to third parties.
Contact live chat immediately. Change your password through account settings first, then report the concern. Our team follows a documented security-incident procedure and will investigate the access log for your account. Do not delay — early reporting gives us the most to work with.
Platform-level terms — account access, transactions, data handling — are set by 7games and covered here. In-game rules for titles from Spadegaming, PG Soft or other studios are set by those studios and displayed within each game session. Where both apply, these platform terms take precedence.