7games Banking: Deposits, Withdrawals and Wallet Verification
This page covers every money operation you handle inside your 7games account — adding funds, requesting a payout and confirming your identity before either can move. For deposits, Nagad, Upay, bKash and Rocket are the local methods you will find in the cashier section once you log in. Each sits in the same place: open the account menu, tap the cashier icon, and you will see all available options listed with their current status. Withdrawals follow the same path but land in a separate tab labeled Withdraw. Before your first payout clears, account verification is required — the steps live inside the Account section under Identity. Read the deposit section first if you are funding a new account.
Funding your account starts with the cashier — not the home screen, not a separate app. Log in on mobile or desktop, open the account menu in the top-right corner, and select Deposit from the cashier tab. You will see a list of active local methods: Nagad, Upay, bKash and Rocket each appear as a selectable card. Pick the wallet you already have loaded, enter the amount you want to move, and the screen shows you the wallet number to send to along with a reference code. Complete the transfer from your Nagad or bKash app, then return to 7games and confirm with that reference code so the system can match your payment.
Log in and open the cashier
Tap the account icon after logging in and select the Deposit tab. The cashier lists all methods currently active for your account region.
Choose your local wallet
Select Nagad, Upay, bKash or Rocket from the method cards shown. The wallet number and reference code for that deposit appear on screen immediately.
Send from your wallet app
Open your Nagad or bKash app, send the exact amount to the number shown, and note the transaction ID your wallet app confirms.
Confirm and check your balance
Back in 7games, enter the reference code in the confirmation field. Your balance updates once the system matches the incoming transfer to your order.
PULLING FUNDS OUT
Withdraw Funds to Your Wallet
Payouts from your 7games account go back to a wallet you own and have verified — the platform does not send to third-party accounts. Open the cashier, select the Withdraw tab, and you will see the methods available for outgoing transfers. The same local wallets supported for deposits are listed here: Nagad, Upay, bKash and Rocket. Select the method you want to receive into, enter the amount, and provide the wallet number registered under your name. If your identity has not yet been verified, the system will redirect you to the verification step before the withdrawal can be submitted — complete that first, then return to this screen. Once submitted, the request status updates in your account transaction history.
Open the Withdraw tab
Go to the cashier and select Withdraw. Your available balance and the methods you can use for this payout are displayed on the same screen.
Enter amount and wallet number
Type the payout amount, select your preferred method — Nagad, bKash, Upay or Rocket — and enter the wallet number registered to your name.
Submit and track status
Submit the request and watch the status in your transaction history. A status change from Pending to Approved means the transfer is moving to your wallet.
IDENTITY CONFIRMATION
Account Verification on 7games
Verification protects your account balance — if someone else attempts a withdrawal using your credentials, the identity check stops the transfer before it leaves. We require it before your first payout is processed. Inside your account, go to Account Settings and open the Identity section. You will be asked to upload a clear image of a government-issued ID, such as a National ID card or passport, along with a photo that matches the document. The name on your document must match the name on the wallet — Nagad or bKash — you plan to use for withdrawals.
Open Identity in Account Settings
Log in, go to Account Settings and select the Identity tab. The page shows exactly which documents are required and the current status of any previous submission.
Upload your ID document
A National ID card or passport is accepted. Upload a clear, unobstructed image — blurred or cropped documents are flagged and delay the review.
Match wallet name to ID name
The name on your Nagad, Upay or bKash account must match your ID exactly. A mismatch will hold your withdrawal until the name is reconciled.
Track review status
The Identity section updates from Pending to Verified when the review is complete. If it shows Rejected, the reason is noted there — correct and resubmit.
LOCAL PAYMENT METHODS
Wallets and Transfer Methods in the 7games Cashier
The cashier inside your 7games account displays the local payment methods currently active for Bangladesh. Each method is available for both deposits and withdrawals unless your account status or region restricts one direction. The methods listed below are what you will find when you open the cashier after logging in. Availability can change without notice, so always check the cashier for the live state rather than relying on this list alone.
Nagad
Send and receive directly through your Nagad mobile wallet. Enter the amount in the cashier, transfer to the number shown, and confirm with the reference code.
Upay
Upay deposits and withdrawals follow the same reference-code flow. Select Upay from the cashier, enter your amount, and complete the transfer in your Upay app.
bKash
bKash is one of the most-used deposit methods in the cashier. The wallet number and reference appear on screen — send from your bKash app and confirm back in your account.
Rocket
Rocket transfers are supported for both adding funds and pulling them out. Use the cashier's Rocket card, note the number shown, and transfer the exact amount from your Rocket account.
TRANSACTION MATCHING
Match Your Wallet Statement to Your 7games History
Every deposit and withdrawal you make through the 7games cashier generates a transaction record inside your account. That record carries a reference code — the same one you entered when confirming the deposit. If your Nagad or bKash statement shows a transfer but your 7games balance has not updated, match the reference code from your wallet statement to the record in your account history. The status label on the record tells you where the transaction sits: Pending, Processing, Approved or Failed. Keep a screenshot of your wallet confirmation until the 7games status moves to Approved — this is the evidence support needs if anything needs to be checked.
Reference code
Every cashier transaction generates a unique reference code. This code appears both in your 7games account history and in the confirmation from your Nagad, bKash, Upay or Rocket app — it is the link between the two records.
Status labels
Account history uses four status labels: Pending (received, not yet matched), Processing (being confirmed), Approved (complete) and Failed (not matched). If a deposit sits on Pending longer than expected, use the reference code when contacting support.
Account history path
Find your full transaction history under Account — Transaction History after logging in. Every deposit and withdrawal request is listed with its amount, method, date and current status.
Evidence to keep
Save the wallet app confirmation screen for each transaction until the 7games status shows Approved. If a dispute arises, support will ask for the wallet transaction ID and the amount sent — having the screenshot shortens the resolution time.
ACCOUNT SAFEGUARDS
How 7games Protects Your Banking Activity
Security on the banking side of your account works across a few layers — domain checks, identity verification, wallet ownership confirmation and a clear path to support when something looks wrong. None of these replace your own habits, but they are in place every time a transaction is requested. Always confirm you are on 7games before entering account credentials or starting a cashier session. Phishing pages copy the appearance of real cashier screens, so the domain in your address bar is the check that cannot be faked.
Domain verification
Before logging in or opening the cashier, check that the address bar shows 7games. Our cashier only operates on this domain. Any page asking for your account details on a different address is not ours — do not enter anything.
Identity verification layer
Withdrawals require a verified identity on file. This means your payout can only go to a wallet whose owner name matches your verified ID — protecting your balance if your login credentials are ever compromised.
Wallet ownership check
Deposits and withdrawals are matched to wallets registered under your name. Sending from or to a wallet registered to someone else will hold the transaction until ownership is confirmed by support.
Support path for banking issues
If a transaction is delayed, a withdrawal is held or a deposit reference does not match, open the Help section inside your account to reach support. Have your transaction reference code and wallet confirmation ready when you contact us.
BANKING QUESTIONS
Frequent Questions About 7games Banking
These are the questions we hear most from account holders about the cashier, verification and what happens when a transaction does not go as expected. Each answer is based on how the 7games cashier actually works — no invented amounts or timings.
Which wallets can I use to deposit into my 7games account?
The cashier currently supports Nagad, Upay, bKash and Rocket for deposits. Open the Deposit tab after logging in to see which methods are active for your account at that moment, as availability can vary by region.
Why has my deposit not shown up in my balance yet?
If your balance has not updated after sending a transfer, check that you entered the reference code in the 7games confirmation field. Without the reference code, the system cannot match your wallet payment to your account order. Contact support with the reference code if it still does not resolve.
Do I need to verify my identity before making a deposit?
Deposits can be made before verification is complete. However, your first withdrawal will be held until your identity is confirmed in the Account Settings — Identity section. Completing verification early avoids a delay when you want to withdraw.
Can I withdraw to a bKash account that is not in my name?
No. Payouts are sent only to wallets registered under the same name as your verified 7games account. A wallet in another person's name will hold the withdrawal until ownership is confirmed or you switch to a matching wallet.
What do the transaction status labels mean in my account history?
Pending means the transaction is received but not yet matched. Processing means it is being confirmed. Approved means the transfer is complete. Failed means the system could not match the payment — check your reference code or contact support with your wallet confirmation.
What should I do if my withdrawal has been on Pending for longer than expected?
Open the Help section inside your account and contact support. Have your withdrawal request reference code and the wallet number you used ready. Support can check the status and advise whether a resubmission or document upload is needed.
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